Refund policy
Dugout Design Co. has a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Return Eligibility (Non-Custom Items Only)
To be eligible for a return, your item must be in the same condition that you received it: new, unused, unworn, with tags (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Start a Return:
To start a return, contact us at: dugoutdesignco@gmail.com.
Please note: returns will need to be sent to the following address: 104 Cottage Court Niceville, FL 32578
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return question at: dugoutdesignco@gmail.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items (Read Carefully)
Dugout Design Co. Custom, hand-painted balls are FINAL SALE and cannot be returned or refunded.
We also do not accept returns for:
Sale items
Gift cards
If you have questions about whether your item is returnable, please contact us at dugoutdesignco@gmail.com before starting a return.
Exchanges
The fastest way to ensure you get what you want is to return the item you have (if eligible), and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dugoutdesignco@gmail.com.